Website, order and information policies.

Terms & Conditions

This website is operated as the official corporate website of TIMENOVA LTD. Website content is provided for company information, business introduction, policy access and enquiry handling.

Product information, prices, availability and delivery timing may depend on the relevant platform, supplier, stock condition, destination country and order confirmation. An order is not considered accepted until it has been confirmed through the relevant sales or communication channel.

Users should not misuse the website, submit false information, interfere with website operation or reproduce company materials without permission. The company may update website content and policies to reflect business, operational or legal changes. WhatsApp may be used for business communication, enquiry handling and customer support where appropriate.

Privacy Policy

TIMENOVA LTD may collect business contact details, enquiry information, order-related details, communication records and technical website data when users contact the company or interact with its websites or platforms.

Information may be used to respond to enquiries, process business requests, support customer service, maintain accounting or transaction records, improve operations and comply with lawful obligations or review requests.

The company aims to handle personal and business information responsibly. Users may contact the company to request correction or review of their information where applicable.

Shipping Policy

Shipping arrangements depend on the product, supplier or fulfilment partner, stock availability, destination country and selected delivery method. The company or its platform may provide estimated processing and delivery timing after order confirmation.

Tracking information is provided where available. International shipments may be affected by customs, logistics provider delays, address accuracy, local delivery rules or peak-season conditions.

Customers should provide accurate recipient details and respond promptly if further information is required for fulfilment.

Returns & Refunds

Return or refund eligibility depends on the product category, order condition, applicable platform policy and reason for the request. Customers should contact support with the order reference, product details, photos where relevant and a clear description of the issue.

Quality issues, incorrect items or delivery problems will be reviewed with the relevant fulfilment or supplier record. Refund timing may depend on payment method, platform process and review outcome.

Custom, private-label, used or hygiene-sensitive goods may have additional restrictions where legally permitted.

Wholesale Enquiries

Wholesale buyers may contact TIMENOVA LTD for product sourcing, bulk orders, availability checks, quotation, sampling, private-label coordination and international trade support.

Wholesale terms may vary by product, quantity, destination, supplier availability, fulfilment arrangement and payment terms. Formal quotations or agreements should be confirmed in writing before payment or dispatch.

Compliance Requests

Suppliers, customers, service providers and financial institutions may request company or transaction-supporting information through the official contact email. The company may provide appropriate records such as company details, invoices, receipts, contracts, delivery evidence or business explanations where relevant and lawful.

Requests should identify the requesting party, purpose, transaction reference, date range and documents required.